Natural Happy Pet respects the importance of responsible and relevant communication and is committed to maintaining a communication environment that is useful, respectful, and appropriate for our customers and website visitors. This Anti-Spam Policy explains how Natural Happy Pet handles email messages, service-related communications, subscription updates, promotional messages, booking notifications, and other electronic communications sent through our website or associated communication channels. We do not support the use of unsolicited, misleading, deceptive, excessive, or irrelevant messages to communicate with customers or visitors. Our communication practices are intended to ensure that messages are connected to a genuine interaction, requested service, subscription preference, customer relationship, or legitimate business purpose. By submitting information through our website, requesting a service, making a booking, subscribing to updates, or otherwise communicating with Natural Happy Pet, you acknowledge that communications may be sent where reasonably necessary for the purpose for which your information was provided.
Spam generally refers to unsolicited or unwanted electronic communications that are sent without a legitimate reason, without appropriate permission where required, or in a manner that is misleading, excessive, repetitive, or irrelevant to the recipient. Spam may include unwanted promotional emails, repeated messages, misleading offers, deceptive requests for information, messages containing inaccurate sender details, or communications designed to create confusion about the identity or purpose of the sender. Natural Happy Pet considers responsible communication to be an important part of maintaining trust with pet parents and customers. We aim to avoid sending communications that are unrelated to the services, subscriptions, requests, or interactions associated with a customer. Messages that are necessary to process a booking, respond to a customer request, provide important service information, or communicate about an existing service relationship are not considered promotional spam merely because they are delivered electronically.
Where Natural Happy Pet provides optional subscription or promotional communications, we aim to send such messages based on the communication preferences selected or actions taken by the customer. Customers may choose to subscribe to available updates, information, offers, announcements, or other communications through the relevant website forms. We respect the communication preferences provided by customers and do not intentionally add individuals to unrelated communication lists without a reasonable basis for doing so. Customers are encouraged to provide accurate email addresses and contact information when submitting a subscription request so that communications can be delivered to the intended recipient. If you believe that you have received a communication that you did not request, you may contact our team so that we can review the matter and take appropriate action where necessary.
Natural Happy Pet may communicate with customers for several legitimate purposes depending on the customer's interaction with our website or services. These communications may include booking confirmations, booking-related updates, service information, appointment details, responses to enquiries, subscription messages, important notices, customer support responses, requested information, promotional updates, pet care information, and other relevant communications. Service-related communications may be sent when they are reasonably necessary to fulfil a customer's request or manage an existing interaction. Optional promotional or informational communications may be sent according to the customer's subscription or communication preferences. We aim to keep communications relevant to the purpose for which the customer has interacted with Natural Happy Pet and avoid unnecessary repetitive messaging.
Natural Happy Pet does not intentionally engage in communication practices designed to mislead, deceive, harass, overwhelm, or unnecessarily disturb recipients. This includes sending communications with false sender information, misleading subject lines, deceptive claims, fraudulent requests, intentionally confusing messages, or content that falsely represents the source or purpose of a communication. We also do not support the unauthorized use of another person's contact information for the purpose of sending unwanted messages through our website or communication channels. Any attempt to misuse our forms, contact facilities, subscription systems, or communication channels for sending spam, mass solicitations, fraudulent messages, malicious content, or unrelated promotional material may be restricted or blocked.
Customers who voluntarily subscribe to Natural Happy Pet updates may receive communications relating to the type of information or updates associated with their subscription. Depending on the available subscription options, communications may include pet care information, service updates, announcements, special offers, useful guidance, or other relevant information. We aim to provide communications that are reasonably connected to Natural Happy Pet and the interests of our subscribers. Customers may review their communication preferences and use the available unsubscribe facility if they no longer wish to receive optional subscription communications. Unsubscribe requests may require a reasonable amount of processing time before all applicable communication systems are updated. Service-related messages connected to an active booking, service request, or necessary customer communication may continue where reasonably required.
Natural Happy Pet respects requests from customers who no longer wish to receive optional promotional or subscription communications. If you receive an optional communication from us and no longer want to receive similar updates, you may use the available unsubscribe option or contact our team directly. When an unsubscribe request is received, we may use the information associated with the request to identify the relevant subscription record and process the communication preference. We aim to process unsubscribe requests within a reasonable period. In some circumstances, a message may already have been scheduled or transmitted before an unsubscribe request is fully processed, and therefore one final communication may be received. Unsubscribing from optional communications does not necessarily cancel or affect an existing booking, service request, or other necessary communication related to an active customer interaction.
If you believe that you have received an unwanted, inappropriate, misleading, or unauthorized communication that appears to have been sent by Natural Happy Pet, we encourage you to contact our team and report the message. Please provide the email address or contact information to which the message was sent, the approximate date and time of the communication, and any relevant details that may help us identify the message. Where appropriate, providing the original message or sufficient information about its content can help our team investigate the matter more efficiently. We take reports of potentially unauthorized or inappropriate communication seriously and may review the relevant subscription, booking, communication, or system information to determine what occurred and whether any corrective action is necessary.
Natural Happy Pet communication channels, including website forms, subscription forms, contact facilities, and service request systems, are intended for genuine customer enquiries, pet care requests, service communication, subscriptions, and other legitimate interactions. These facilities must not be used to distribute unsolicited bulk messages, advertisements unrelated to Natural Happy Pet, fraudulent requests, misleading information, malicious content, automated spam submissions, or repeated irrelevant communications. Any person who attempts to misuse these communication facilities may have their submissions restricted, rejected, or otherwise prevented where reasonably necessary to protect our website, systems, team members, customers, and legitimate users. We may also retain relevant information about abusive or suspicious submissions where reasonably necessary to investigate misuse, maintain security, or protect our communication systems.
Natural Happy Pet may use appropriate service providers or communication systems to help deliver messages, process forms, manage customer requests, or support business operations. Where such services are used, communications may be transmitted through systems operated or supported by third-party providers. We expect communication-related service providers used for legitimate business purposes to handle information appropriately and support the intended purpose of the communication. Natural Happy Pet does not authorize third parties to use customer contact information for unrelated spam or unauthorized marketing activities merely because information was provided for a Natural Happy Pet service or communication. Customers who receive a message that appears to misuse the Natural Happy Pet name or identity are encouraged to report it to our team for review.
Natural Happy Pet may take reasonable measures to identify and prevent suspicious, automated, abusive, fraudulent, or otherwise inappropriate use of our communication systems. These measures may include reviewing unusual form submissions, identifying repeated or excessive requests, restricting suspicious activity, and taking appropriate steps to protect our website and legitimate users. We may also investigate communications that appear to impersonate Natural Happy Pet, request sensitive information improperly, contain deceptive claims, or otherwise appear inconsistent with our normal communication practices. Customers should exercise caution when receiving unexpected messages that request confidential information, payment details, passwords, or other sensitive information and should contact Natural Happy Pet directly if they are uncertain about the authenticity of a communication.
Natural Happy Pet may update this Anti-Spam Policy when necessary to reflect changes in our communication practices, subscription options, website features, service operations, security measures, or applicable requirements. Changes may also be made when new communication channels or customer interaction features are introduced. Any revised version of this policy will be made available through the relevant section of our website. The updated policy will apply from the date it is published unless another effective date is specifically stated. Customers and website visitors are encouraged to review this page periodically if they continue to use our website, subscribe to communications, request services, or communicate with Natural Happy Pet. Continued use of our communication facilities after an update indicates that you have had an opportunity to review the revised policy.
If you believe you have received an unwanted message from Natural Happy Pet, have questions about our communication practices, want to report suspected spam, need assistance with an unsubscribe request, or have concerns regarding the use of your contact information, please contact our team directly. We are happy to review communication-related concerns and provide appropriate clarification or assistance. When contacting us about an unwanted message, please provide relevant information such as the email address used, approximate date of the communication, subject or general description of the message, and any other details that may help us identify the source. Providing accurate information can help our team review the matter more efficiently and take appropriate action where necessary. We value respectful communication and aim to maintain clear, relevant, and responsible interactions with our customers and website visitors.
Email:
[email protected]
Phone:
+91 99441 06960